symantec-logo.jpgAfter upgrading your Exchange Server 2007 system to Service Pack 1 you may experience Backup Exec job failures for your Exchange backups. The following error may appear in your Backup Exec job logs.

Unable to complete the operation for the selected resource using the specified options. The following error was returned when opening the Exchange Database file: ‘-514 The version of the log file is not compatible with the ESE version. ‘

Symantec has detailed the cause of the issue here.

The above error is reported if the version of the ESE.DLL on the Backup Exec server is different from the one on the Exchange 2007 server. This occurs in the event that the Exchange 2007 server has been patched to recent updates like Service Packs/ Rollup Patches for Exchange but the same Service Packs/Rollup Patches have not been applied to the Exchange 2007 Management Tools installed on the Backup Exec server.

To resolve the issue simply update the Exchange Server 2007 management tools on your Backup Exec server by running the Exchange Server 2007 SP1 setup on the server. Note: if your Backup Exec server runs on 32-bit Windows you will need to download the 32-bit version of Exchange Server 2007 to run the management tools install.

I’ve performed this update on a production system and found the backup job begins working again without requiring a restart of any services on either of the Backup Exec or the Exchange Server 2007 servers.

About the Author

Paul Cunningham

Paul is a former Microsoft MVP for Office Apps and Services. He works as a consultant, writer, and trainer specializing in Office 365 and Exchange Server. Paul no longer writes for


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