Today I'm pleased to announce the release of our new eBook, the Exchange Server Troubleshooting Companion.
Early in my career I received some good advice from a senior colleague of mine – when trouble strikes, the most valuable person in the room is the one who can also confidently tackle the unknown. Being an effective troubleshooter is more important than being a walking encyclopaedia of solutions to known issues.
Over 15 years later, that advice has proven itself time and time again. Working for support organizations and in consulting roles continually threw me into the unknown, facing previously unseen problems in unfamiliar customer environments. Applying an effective troubleshooting process and methodology, combined with product knowledge, got me through those situations and enabled me to solve the customer's problem.
With the Exchange Server Troubleshooting Companion I firmly believe that we've written an eBook that will help you to solve problems faster, understand why the problem occurred, and learn how to prevent the same problems from occurring in the future.
Find out more here.
Thanks to my co-author Andrew for bringing his deep technical experience to this book, Tony Redmond for his editorial assistance, Jeff Guillet for his technical reviews, and to David Wedrat and Chris Brown for checking my work.