Author: Martin Heusser

Latest Articles

Practical Teams Phone: Reporting Missed Calls on Call Queues

Practical Teams Phone: Reporting Missed Calls on Call Queues

Microsoft Teams Phone has improved over the years, but missed call reporting in call queues remains a gap. In this blog, Martin Heusser shows how to use Microsoft Graph and PowerShell to build a custom report that captures missed and answered calls, complete with caller info and agent details. Until Microsoft adds shared call history natively, this DIY approach is a solid workaround.

October 1, 2025
How to Limit Groups Administrator Access to Specific Groups

How to Limit Groups Administrator Access to Specific Groups

This article explains how to scope groups administration using apps and restricted administration units to make sure that only certain administrators can manage certain groups programmatically. Although this is probably not something that is needed for some tenants, it's a technique that could be used in many situations.

June 2, 2025