Contact If you would like to get in contact with me please use the form below. Reason for Contact*Please choose one...Customer service issue (i.e. for ebook or training product purchases)Technical questionPowerShell Q&AProduct review/Advertising enquirySEO/Internet Marketing servicesSomething else Before getting in touch for customer service matters please check the answers to these frequently asked questions. The majority of customer service enquiries can be solved this way which will save you time waiting for a response. Q: I have a question about Office 365 for IT Pros, 5th Edition. Office 365 for IT Pros 5th Edition is not sold through Practical 365, and I am not able to assist you with any customer service matters. Please contact the team at Office365book@office365itpros.com for assistance. Q: How can I download my files again? For purchases made after June 1st, 2016, you can log in to the store and retrieve your downloads at any time. If you are logging in for the first time, or have forgotten your password, you can simply perform a password reset by clicking the "Lost password" link. For purchases made prior to June 1st, 2016, we can assist you with re-issuing download links if you have lost your files. Q: How can I access updates for my purchases? You can log in to the store at any time to download the latest files. Please refer to the instructions above. Q: I bought a previous edition of your eBook, do I get the latest one for free? Customers receive free updates for the edition that they purchased. If you have purchased the latest edition, you can log in at any time to download your updated files by following the instructions above. If you purchased a previous edition you will need to buy a copy of the latest edition to continue receiving updates. Q: Is there a discount for upgrading from previous editions to the latest edition? The upgrade discount offer ran for a limited time and has ended. Q: Why is my credit card being rejected? Some credit card providers reject the transaction if they suspect there is a problem. You can contact your credit card provider to fix the problem. Alternatively, choose PayPal at checkout and use your credit card through PayPal. You do not need a PayPal account to pay with a credit card. Q: Can I use American Express? Yes, but you must choose PayPal as your checkout option, and pay with your AMEX card through PayPal. You do not need a PayPal account to pay with a credit card. Q: There are multiple "Pending" transactions showing after I made a purchase, will I be charged more than one time? No. Pending transactions usually means that one or more transaction attempts failed. The pending transactions will expire on their own, and you will not be charged multiple times. Additional information If you are contacting us about a product you have already purchased please include your purchase receipt, or the email address you used to purchase with, so that we can quickly locate the transaction. Due to international time zones there may be a delay in responding to your request. Please be patient, and we'll get this all sorted out for you as promptly as possible.Please do not use this option to send technical support questions, or anything else that is covered by the other options in the list.Your Name*Your Email Address* Enter Email Confirm Email I would love to help you with your technical issues, but I receive too many requests to handle. Instead of sending me your question, here are my suggestions for how to get help: Do a search of this website or Google to see whether your question has already been answered. Consider whether your question relates to an existing article on this site. If so, please check the comments on that article to see if your question has already been answered. If not, you can ask your question in the comments section of the article. I spend a short time each morning responding to as many comments as I can. If your scenario is complex or requires more than a few sentences to describe, please consider whether it may be more appropriate to post your question in a community forum. I recommend /r/office365 and /r/exchangeserver on Reddit. You can also go to the Microsoft Technical Community. Asking in a forum increases the likelihood that you'll get an answer. I spend some time each day in those forums, as do other MVPs and Microsoft staff. To check for basic server configuration issues that can cause problems, run the Exchange Analyzer tool. If your technical issue is causing data loss or a production service outage then you should also consider engaging Microsoft Support. If you feel that your question is more of a skills and training issue, I recommend the following learning resources: Office 365 Office 365 Administration Playbook - a beginner to intermediate level course that covers a range of common Office 365 administrative tasks. Configuring and Managing Office 365 Security - covers a wide range of security features in Office 365 and Azure to protect your organization's identities, endpoints, and information. Exchange Server For migrations, your planning should always start with the Exchange Deployment Assistant. I also have a training course on Migrating to Exchange Server 2016. To learn more about Exchange Server 2016, take my courses in the exam 70-345 series, or read the 70-345 training guide that I co-authored for Microsoft Press. To learn more about how to troubleshoot Exchange, read the Exchange Server Troubleshooting Companion. If you're new to PowerShell, take my courses on Managing Exchange Mailboxes and Distribution Groups with PowerShell, or for more general PowerShell training, start with the PowerShell learning path at Pluralsight. There are currently no advertising or product review opportunities available.I do not respond to unsolicited SEO/IM emails from throwaway Gmail addresses claiming to be able to increase my website rankings. And I do not sell links.I've removed this option as it was unfortunately being abused by folks looking for free work. I'll continue to look for ways to contribute to the PowerShell community. Your Message*NameThis field is for validation purposes and should be left unchanged.