About the Author
Paul is a former Microsoft MVP for Office Apps and Services. He works as a consultant, writer, and trainer specializing in Office 365 and Exchange Server. Paul no longer writes for Practical365.com.
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Microsoft's Alex Simons came to the TEC 2025 conference to talk about the future of Entra ID, a lot of which hangs on the use of AI in components like the Entra agents that are now in preview. The idea of using agents to relieve hard-pressed human administrators is great, but only if those agents do more than a skilled human administrator can do, and that's not the case so far.
Microsoft Teams Phone has improved over the years, but missed call reporting in call queues remains a gap. In this blog, Martin Heusser shows how to use Microsoft Graph and PowerShell to build a custom report that captures missed and answered calls, complete with caller info and agent details. Until Microsoft adds shared call history natively, this DIY approach is a solid workaround.
Many PowerShell scripts need to run on a scheduled basis or have to process large amounts of data. Azure Automation runbooks are a good way to handle both types of task. This article describes three important and practical steps to improve writing PowerShell code for Azure Automation.