Siegfried is a Microsoft MVP for Office Apps and Services. He has great expertise in Office 365 implementations with a special focus on Security, Messaging and Identity for international customers.
On this episode of the Practical 365 Podcast, Steve and Paul discuss Copilot Chat integration into Office apps, AI generated workslop, and why many pilot programs for AI (including Copilot) don't get off the ground.
Microsoft's Alex Simons came to the TEC 2025 conference to talk about the future of Entra ID, a lot of which hangs on the use of AI in components like the Entra agents that are now in preview. The idea of using agents to relieve hard-pressed human administrators is great, but only if those agents do more than a skilled human administrator can do, and that's not the case so far.
Microsoft Teams Phone has improved over the years, but missed call reporting in call queues remains a gap. In this blog, Martin Heusser shows how to use Microsoft Graph and PowerShell to build a custom report that captures missed and answered calls, complete with caller info and agent details. Until Microsoft adds shared call history natively, this DIY approach is a solid workaround.
