Microsoft Teams Phone has improved over the years, but missed call reporting in call queues remains a gap. In this blog, Martin Heusser shows how to use Microsoft Graph and PowerShell to build a custom report that captures missed and answered calls, complete with caller info and agent details. Until Microsoft adds shared call history natively, this DIY approach is a solid workaround.
In this article, Thorsten Pickhan covers how to add Direct Routing phone numbers to the internal Teams Phone Number database, how to remove phone numbers, and the benefits of doing so.
Emergency Calling is one of the most important aspects that organizations should consider when deploying a new phone system. In this Episode of Practical Teams Phone, we discuss how Emergency Calling works and some considerations when deploying.
In the first episode of Practical Teams Phone, Thorsten Pickhan reviews Teams Shared Calling, how it works, and some practical use cases.
On the show we talk about how Microsoft's new scheduler, Visio, becomes free - but there's a catch, Windows Virtual Desktop loses Windows. We're also joined by Peter Rising to talk about Microsoft Exams and how to pass them. And as always, the key message center news you need to know.
