Paul is a former Microsoft MVP for Office Apps and Services. He works as a consultant, writer, and trainer specializing in Office 365 and Exchange Server. Paul no longer writes for Practical365.com.
Microsoft Teams Phone has improved over the years, but missed call reporting in call queues remains a gap. In this blog, Martin Heusser shows how to use Microsoft Graph and PowerShell to build a custom report that captures missed and answered calls, complete with caller info and agent details. Until Microsoft adds shared call history natively, this DIY approach is a solid workaround.
Many PowerShell scripts need to run on a scheduled basis or have to process large amounts of data. Azure Automation runbooks are a good way to handle both types of task. This article describes three important and practical steps to improve writing PowerShell code for Azure Automation.
In this episode of the Practical 365 Podcast, Steve Goodman and Paul Robichaux discuss the newest features and changes in Microsoft 365 Copilot Studio, examine an open-source solution, Jan, which enables running large language models locally for privacy-friendly AI, and reflect on Microsoft’s recent change in its remote work policy.
