Comparing Outlook Groups to Shared Mailboxes (2022 Edition)
Outlook groups and shared mailboxes both help small teams work with shared email. The decision as to which to use depends on the exact needs the team has.
November 21, 2022
Latest Articles
Office 365 Groups vs. Shared Mailboxes
Should you use a shared mailbox, or an Office 365 Group? The answer is, it depends. Find out the pros and cons of each option.
November 6, 2017
Using Exchange Shared Mailboxes for Help Desk and Customer Service Scenarios
Exchange shared mailboxes provide basic functionality for help desk and customer service scenarios, but lack deeper features for many support situations.
August 9, 2017
Removing an Auto-Mapped Mailbox from Outlook
How to configure Exchange mailbox permissions to remove auto-mapped mailboxes from a user's Outlook profile.
April 13, 2017
Shared Mailboxes vs Inactive Mailboxes for Preserving Exchange Online Mailbox Data of Departed Users
When preserving Exchange Online mailbox data for departed users, is it better to use a shared mailbox or an inactive mailbox in Office 365?
October 17, 2016
Managing Shared Mailbox Sent Items Behaviour in Exchange Server 2013 and Office 365
How to manage shared mailbox sent items behaviour in Exchange Server 2013 and Office 365.
June 25, 2015
How to Create or Convert Shared Mailboxes in Office 365
How to create shared mailboxes, and convert existing user mailboxes to shared mailboxes, in Exchange Online for Office 365.
May 20, 2015
Shared Mailbox Sent Items Changes Coming to Office 365
The Office 365 public roadmap lists some good news for customers with changes to sent items behavior for shared mailboxes currently in development.
February 18, 2015