Should you use a shared mailbox, or an Office 365 Group? The answer is, it depends. Find out the pros and cons of each option.
Using Exchange Shared Mailboxes for Help Desk and Customer Service Scenarios
Exchange shared mailboxes provide basic functionality for help desk and customer service scenarios, but lack deeper features for many support situations.
Removing an Auto-Mapped Mailbox from Outlook
How to configure Exchange mailbox permissions to remove auto-mapped mailboxes from a user’s Outlook profile.
Shared Mailboxes vs Inactive Mailboxes for Preserving Exchange Online Mailbox Data of Departed Users
When preserving Exchange Online mailbox data for departed users, is it better to use a shared mailbox or an inactive mailbox in Office 365?
Managing Shared Mailbox Sent Items Behaviour in Exchange Server 2013 and Office 365
How to manage shared mailbox sent items behaviour in Exchange Server 2013 and Office 365.
How to Create or Convert Shared Mailboxes in Office 365
How to create shared mailboxes, and convert existing user mailboxes to shared mailboxes, in Exchange Online for Office 365.
Shared Mailbox Sent Items Changes Coming to Office 365
The Office 365 public roadmap lists some good news for customers with changes to sent items behavior for shared mailboxes currently in development.