Should you use a shared mailbox, or an Office 365 Group? The answer is, it depends. Find out the pros and cons of each option.
Exchange shared mailboxes provide basic functionality for help desk and customer service scenarios, but lack deeper features for many support situations.
How to configure Exchange mailbox permissions to remove auto-mapped mailboxes from a user’s Outlook profile.
When preserving Exchange Online mailbox data for departed users, is it better to use a shared mailbox or an inactive mailbox in Office 365?
How to manage shared mailbox sent items behaviour in Exchange Server 2013 and Office 365.