Exchange Server

AirSync Recipient Not Found Exception when Remote Wiping a Mobile Device

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When an administrator issues a remote wipe for a mobile device they may receive a warning message:

The user username who is currently logged on, isn’t a valid recipient.

airsync-recipient-not-found-exception

This error can occur when the administrative user you are logged in with does not have a mailbox. This can commonly occur in Exchange Online (Office 365) when using an account that is not mailbox-enabled for admin tasks so as not to consume an Office 365 license.

Despite the warning the remote wipe is still successfully issued, however as the admin account has no email address the wipe results will not be sent as an email notification. If you wish to issue a remote wipe and receive the email notification of the result you can use PowerShell and the Clear-MobileDevice cmdlet instead.

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About the Author

Paul Cunningham

Paul is a former Microsoft MVP for Office Apps and Services. He works as a consultant, writer, and trainer specializing in Office 365 and Exchange Server. Paul no longer writes for Practical365.com.

Comments

  1. Steve Rackham 22 Sep 2016 Reply

    Hmm, still struck the same error within PowerShell…

    PS PS:> Clear-EXOMobileDevice -Identity “Cadiro PerandusExchangeActiveSyncDevicesNineDroid§4E696E65383733333236383236414144” -Cancel -NotificationEmailAddresses “”
    WARNING: The user ‘APCPR01A002.prod.outlook.com/Microsoft Exchange Hosted Organizations/blah/admin’, who is
    currently logged on, isn’t a valid recipient.

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