In the second part of a two-part series, after going through the work to generate Viva Topics, it's time to expose the topic cards to apps. In this article, we explore how apps use topic cards, including the Office online apps and Microsoft 365 apps for enterprise. We also consider the experience of users within a tenant who don't have a license for Viva Topics. Finally, we ask the big question if Viva Topics is worth the $5/month fee per user asked for by Microsoft.
Viva Topics is the foundation of Microsoft's knowledge network. Substantial effort is needed to build the set of topics found in SharePoint Online content before apps can surface topic cards to users. This article is the first of a two-part series. In it, we chronicle the process of how the AI used by Viva Topics suggests topics and how knowledge managers refine and publish the topics to make them available to end users.
Read Microsoft MVP Paul Robichaux's take on Viva, Microsoft's new "Employee Engagement" suite, and what it means for you.